• At Thai Smile Store we understand that at some time you may wish to return a product to us.
  • Thai Smile Store have created this policy to enable you to return products to us in appropriate way.
  • This Returns policy shall apply to all of our store customers, no matter their geographical location.
  • Orders submitted through our website are applicable for this policy.
  • This Returns policy document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).


  • If Thai Smile Store customers have no other legal right to return a product and receive a refund or exchange, then they will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
    (a) Thai Smile Store receive the returned product within 30 days following the date of dispatch of the product to you.
    (b) The product being returned is unused.Being in its original unopened packaging (with any seal or shrink-wrap intact).Plus with any labels still attached and in a suitable condition enabling us to sell the product as new.
    (c) You the customer comply with the procedure set out in this policy in relation to the return of the product.

Returns procedure

  • So that you can take advantage of your rights under this Returns Policy, you must contact us to obtain and be given a return authorisation number. Then send the product to us with a covering note quoting that number.
  • Products returned under this policy must be sent by registered post to:
    Thai Smile Store – Phet Ploy Place, Soi 22, Ramkhamhaeng Road, Hua Mak. Bangkok 10240 Thailand.

You will be responsible for paying postage costs associated with returns under this policy.


  • Thai Smile Store will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
  • Thai Smile Store e will not refund to you the original delivery charges relating to the returned product.
  • We will not refund to you any costs you incur in returning the product to us.
  • We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
  • We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.

Improper returns

  • If you return a product in contravention of this Returns Policy, and you do not have any other legal right to a refund or exchange in respect of that product:
    (a) we will not refund the purchase price or exchange the product;
    (b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
    (c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

Our details

  • This website is owned and operated by Thai Smile Store
  • Our principal place of business is at: Phet Ploy Place, Soi 22, Ramkhamhaeng Road, Hua Mak. Bangkok 10240 Thailand.
  • You can contact us
    (a) by post, using the postal address given above;
    (b) using our website contact form;
    (c) by email, using the email address published on our website from time to time.

Thai Smile Store

Last Published/Updated: Dec 23, 2018 v.1.02